Snozberry

Even though I called Rio after I sent in this email question and learned from a phone tech that I was basically shit out of luck, I'm pretty sure that they didn't base their email response on the "resolution" of my phone call.

Please note that eventually I ran the installer enough times (while chaning the file permissions of files in the .app package in a shell) to make it not complain about mysterious errors during the install.

My query, sent in through a web form on Wednesday evening:

The response (Friday evening):

That's it? A one line, uncapitalized, barely-a-sentence response? What a joke! Not only do firms put out sub-par products, with absolutely crappy integration/software - but then they don't even make a minimal attempt to help you get it to work.

While it's not 100% related, this makes me believe that people could probably dump commercial software on their PCs, use open source and be none the wiser! Of course, most current open source software isn't ready for your every-day user, but it's not like support is really an argument in favor of commercial, proprietary software. I've never really thought much of technical support - but I think this represents a new low.